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Terms of Service

OMNIA EXPORTS, trading as Azentus AI

Terms of Service

Last updated: Jun 18, 2026 12:24 PM

Please read this Terms of Service (“Terms”, “Terms of Service”) carefully before using the Azentus AI application (the “Application”) operated by OMNIA EXPORTS (“us”, “we”, “our”) as this Terms of Service contains important information regarding limitations of our liability.

Your access to and use of this Application is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Application.

By accessing or using the Application, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Application.

Our offers and pricing

We offer services on this Application.

The price of these services can be found listed on the Application. This price does not include taxes or other fees that you may be charged.

Purchases

When you make a purchase on the Application, you will be using a third party payment processor, Paddle, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing or security of your billing information by Paddle. The following payment method(s) are accepted by the third party payment processor: American Express, Discover, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor is true, correct and complete.

Cancellation policy

You may cancel your subscription at any time before the next billing cycle. You may cancel via:

- The Application's billing settings

- Email: support@azentusai.com

Cancellation will take effect at the end of your current billing period, and you will not be charged for subsequent periods. No refund will be issued for the current billing period unless you are eligible under the Refund Policy above.

We reserve the right to cancel your subscription for any reason at our sole discretion, including but not limited to fraud, inaccuracies, or violations of these Terms. If we cancel your subscription, we will issue a prorated refund of any unused portion of the current billing period.

Refund policy

Azentus AI uses Paddle as its authorized reseller and Merchant of Record for all purchases made through the Application. Paddle processes all payments, handles billing, and manages refunds and cancellations on our behalf.

This Refund Policy forms part of our Terms of Service and is subject to Paddle's Buyer Terms and Conditions and Paddle Refund Policy. If there is any inconsistency, Paddle's terms will apply. You can view Paddle's full Refund Policy at https://www.paddle.com/legal/refund-policy.

1. GLOBAL REFUND POLICY

1.1. Unless required by applicable law, all transactions are non-refundable and non-exchangeable.

1.2. Paddle may issue refunds on a discretionary basis or if you exercise an applicable statutory withdrawal or refund right as described below.

1.3. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

1.4. This Policy does not affect your consumer rights in relation to products or services which are not as described, faulty, or not fit for purpose.

1.5. Refund requests must be made within the applicable statutory or discretionary period described below.

1.6. If you receive a refund in accordance with this Policy, your access to the relevant service will cease immediately.

2. STATUTORY WITHDRAWAL RIGHTS BY REGION

Where local consumer protection laws grant unconditional "withdrawal" or "cooling-off" rights, those rights apply and override this Policy. The following regional rights apply to purchases made through Paddle:

2.1. European Union / EEA / Switzerland / United Kingdom

- Consumers have a 14-day statutory right to withdraw from digital content and service contracts and receive a full refund.

- This applies to one-off purchases and to the first payment under a Subscription. It does not apply to subsequent Subscription payments, except for UK annual Subscriptions (see below).

- If a Subscription includes a free trial period, a new 14-day withdrawal period begins when the free trial ends.

- UK annual Subscriptions: a new 14-day withdrawal period begins each year on the auto-renewal date.

- The right to withdraw does not apply to digital content that has already been downloaded, streamed, or used, if you gave express consent to waive your withdrawal rights at the time of purchase.

- To exercise this right, request a refund within 14 days from the date of the transaction.

2.2. Turkey / Israel

- Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund.

- To exercise this right, request a refund within 14 days from the date of the transaction.

2.3. South Korea / Brazil / China

- Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.

- To exercise this right, request a refund within 7 days from the date of the transaction.

2.4. Canada

- Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.

- To exercise this right, request a refund within 7 days from the date of the transaction.

- A French version of this policy is available upon request.

2.5. Singapore

- Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund.

- To exercise this right, request a refund within 5 days from the date of the transaction.

3. HOW TO REQUEST A REFUND

To withdraw, cancel, and/or request a refund, contact Paddle using one of the following methods:

- Use the "View receipt" or "Manage subscription" link in your transaction confirmation email;

- Submit a request via the support link provided in your receipt or within your account's billing page; or

- Visit https://paddle.net and select the "Request refund" option.

If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval.

Paddle's transaction records will be used to verify eligibility and timing but will not override your statutory rights.

If a transaction is not eligible for a refund, you may still cancel your subscription at any time to prevent future billing. The cancellation will take effect at the end of the current billing period.

4. REFUNDS FOR TECHNICAL OR PRODUCT DEFECTS

If you experience persistent technical issues with the service or a material defect that prevents you from accessing features as described:

- Contact Azentus AI support first at support@azentusai.com to attempt to resolve the issue;

- If the issue cannot be resolved, contact Paddle's support team and provide details of the issue and any response received from us;

- Where there is evidence of a material technical or product defect, Paddle will issue a refund in accordance with applicable consumer protection laws.

5. DISCRETIONARY REFUNDS

Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of your transaction date. Submission within this period does not guarantee a refund. All discretionary refund requests are reviewed on a case-by-case basis. Any discretionary refund granted is voluntary and does not create an obligation for future refunds.

6. CHARGEBACKS AND PAYMENT DISPUTES

We encourage you to contact Paddle prior to requesting a chargeback or raising a dispute with your bank, card issuer, or other payment provider. If you initiate a chargeback, access to the service may be temporarily suspended while the matter is reviewed. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.

Advance payments

We may ask you to provide an advance payment on any purchase made of the services offered on our Application. An advance payment is a partial payment of the total purchase price that will help pay for our actual expenses while providing the services. We will issue you a refund of the advance payment that you made if we cancel your purchase. We will not be able to issue you a refund of the advance payment that you made if you cancel your purchase.

NO WARRANTY ON PURCHASES

THE ITEMS OR SERVICES DISPLAYED OR SOLD THIS APPLICATION ARE PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, OF CONFORMITY TO DESCRIPTION, SAMPLE OR MODEL, OF TITLE OR OF PERFORMANCE WITH REASONABLE CARE AND SKILL) SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS APPLICATION, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Remedies

You agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. This remedy is intended to be your sole and exclusive remedy for any breach of this Terms of Service as it relates to your purchase.

Subscriptions

This Application features products or services that are offered via a subscription model. A subscription model requires regular payments to receive a product or service. The initial term of the subscription is 1 month or 1 year, depending on what you select when you purchase the subscription.

YOU MAY REVOKE YOUR SUBSCRIPTION BY CONTACTING US WITHIN 7 DAYS DAYS OF MAKING YOUR PURCHASE. IF YOU REVOKE YOUR SUBSCRIPTION, IT WILL NOT AUTOMATICALLY RENEW AND YOU WILL NOT BE CHARGED FOR THE RENEWALS. PLEASE NOTE THAT YOU WILL NO LONGER RECEIVE THE ITEMS OR SERVICES PROVIDED BY THE SUBSCRIPTION ONCE YOU REVOKE.

THERE IS NO MINIMUM PURCHASE REQUIRED TO QUALIFY FOR THE SUBSCRIPTION.

AUTOMATIC RENEWALS OF SUBSCRIPTIONS

WHEN YOU PURCHASE A SUBSCRIPTION ON THE APPLICATION, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EVERY MONTHLY OR ANNUALLY DEPENDING ON WHAT YOU HAVE SELECTED.. WE WILL AUTOMATICALLY RENEW YOUR SUBSCRIPTION BY USING THE PAYMENT METHOD ON FILE UNTIL YOU CANCEL YOUR SUBSCRIPTION. WE WILL INFORM YOU OF SUCH RENEWALS PRIOR TO THE RENEWAL DATE.

YOU MAY CANCEL THE AUTOMATIC RENEWALS OF YOUR SUBSCRIPTION VIA THE FOLLOWING MEANS:

  • EMAIL: SUPPORT@AZENTUSAI.COM
  • THROUGH THE WEBSITE OR APPLICATION

PLEASE NOTE THAT YOU WILL NO LONGER RECEIVE THE ITEMS OR SERVICES PROVIDED BY THE SUBSCRIPTION ON YOUR CANCELLATION EFFECTIVE DATE.

THE CANCELLATION OF THE AUTOMATIC RENEWAL OF YOUR SUBSCRIPTION WILL BECOME EFFECTIVE IMMEDIATELY.

Accounts

When you create an account on our Application, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Application.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Application or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account by contacting us and/or through the application.

Third Party Platform Authorization

By connecting your Amazon Advertising or Google Ads account to Azentus AI, you authorize us to access, retrieve, and modify your advertising campaigns, bids, budgets, keywords, and related settings on your behalf through their respective APIs. You represent that you have the authority to grant this access. You acknowledge that changes made by our AI optimization engine are executed automatically based on the optimization targets you configure. You may revoke this authorization at any time by disconnecting your account in Settings.

Prohibited uses

You agree that you will use this Application in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Application. You agree that you will not perform any of the following prohibited uses:

  1. Impersonating or attempting to impersonate OMNIA EXPORTS or its employees, representatives, subsidiaries or divisions;
  2. Misrepresenting your identity or affiliation with any person or entity;
  3. Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
  4. Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Application, or which, as determined in our sole discretion, may harm us or the users of this Application or expose us or other users to liability;
  5. Using the Application in any manner that could disable, overburden, damage or impair the Application or interfere with another party’s use of the Application;
  6. Using any robot, spider or other similar automatic technology, process or means to access or use the Application for any purpose, including monitoring or copying any of the material on this Application;
  7. Using any manual process or means to monitor or copy any of the material on this Application or for any other unauthorized purpose;
  8. Using any device, software, means or routine that interferes with the proper working of the Application, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
  9. Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Application, the server(s) on which the Application is stored, or any server, computer or database connected to the Application;
  10. Attempting to attack or attacking the Application via a denial-of-service attack or a distributed denial-of-service attack;
  11. Otherwise attempting to interfere with the proper working of the Application;
  12. Using the Application in any way that violates any applicable province, territory, state or country laws, rules or regulations.

NO WARRANTY ON APPLICATION

THIS APPLICATION IS PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE OR USE, OF CONFORMITY TO DESCRIPTION, OF TITLE, OR OF PERFORMANCE WITH REASONABLE CARE AND SKILL) SHALL APPLY TO THIS APPLICATION, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

AI Optimization.

Our AI-powered optimization engine makes automated decisions about your advertising campaigns based on performance data and your configured targets. While our AI aims to improve campaign performance, we do not guarantee specific results, return on ad spend, or sales outcomes. Past performance of AI optimization does not guarantee future results. You are responsible for setting appropriate budgets and monitoring your advertising spend.

Availability, errors and inaccuracies

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Application. We may experience delays in updating information on this Application and in our advertising on other websites. The information, products and services found on the Application may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Application. If you determine that there is an error on this Application, or any invoices or purchase orders sent to you by us, please inform us immediately using the contact information below. The inclusion or offering of any product or service on this Application does not constitute an endorsement or recommendation of such product or service by us.

DAMAGES AND LIMITATION OF LIABILITY

IN NO EVENT SHALL OMNIA EXPORTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS APPLICATION OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS APPLICATION, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS APPLICATION; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS APPLICATION, WHETHER BASED ON A THEORY OF CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF OMNIA EXPORTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF OMNIA EXPORTS .

IF, DESPITE THE LIMITATION ABOVE, OMNIA EXPORTS IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF OMNIA EXPORTS WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO OMNIA EXPORTS IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS APPLICATION.

Links to third party websites

This Application may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Application or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual property and DMCA notice and procedure for intellectual property infringement claims

All contents of this Application are © 2026 OMNIA EXPORTS or third parties.All rights reserved. Unless specified otherwise, this Application and all content and other materials on this Application including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of AZENTUS AI and are either registered trademarks, trademarks or otherwise protected intellectual property of AZENTUS AI or third parties in England and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact AZENTUS AI at info@azentusai.com.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Application infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
  2. A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
  3. Your name, email, address and telephone number; and
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Application.

You may submit your claim to us by contacting us at:

Azentus AI
info@azentusai.com

Governing law, severability, dispute resolution, venue and class action waiver

These Terms shall be governed and construed in accordance with the laws of England, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in England.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. We will notify you 14 days in advance of making any changes to these Terms of Service by posting the updated terms of service to this application and/or via email campaign.

Questions

If you have any questions about our Terms of Service, please contact us at info@azentusai.com.

Compliance with Platform Terms

You agree to comply with Amazon Ads Terms and Conditions and Google Ads Terms and Conditions at all times while using our service. Azentus AI is an independent software provider and is not responsible for changes to Amazon or Google platform policies, API availability, or advertising policies. We will make reasonable efforts to adapt to platform changes but cannot guarantee uninterrupted service in the event of third-party API modifications.